Customer service is the blood of a business.
When your blood is healthy, your body is healthy.
You must maintain healthy customer service, or your business will crumble.
If it was a bad experience, you most likely developed a nasty taste in your mouth. I think it would be safe to say that you won’t be returning for their services.
If, however, you had a good experience, it probably made you feel all warm and fuzzy inside. When you feel warm and fuzzy inside, you want to go back for more.
That’s just basic human psychology.
To help you achieve the most kick-butt customer service experience for your small business, I have accumulated some of my all-time favorite customer service articles for you to browse.
Remember: “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” -Donald Porter
The sooner you start implementing these tips and tricks into your strategy, the sooner you will establish better, more meaningful relationships with your customers!
Enhancing your customer service is not a wasted effort, ever. Neither is learning, so grab your pencils and notepads and start taking notes!
General Customer Service Tips
Social Media Customer Service
Customer Service Quotes
Customer Service Inspiration
Customer Service Fails